1. GENERAL INFORMATION

The ownership of this website, https://www.casadeanmar.com, (hereinafter, the Website) belongs to CASA DE ANMAR, licensed under number G-101187, and whose contact details are: Email: info@casadeanmar.com

This document regulates the conditions that govern the use of the Website and the acquisition of products and/or services offered on it (hereinafter, the Conditions).

For the purposes of these Terms, the activity that CASA DE ANMAR carries out through the Website includes:

• Providing customers with spaces for holiday or occasional rental. Before accessing, browsing, or using this Website, the User must have read the Legal Notice, the General Terms of Use, the Cookie Policy, and the Privacy and Data Protection Policy of CASA DE ANMAR.

By using this Website or making a reservation or request for services, the User agrees to be bound by these Terms and Conditions and the documents mentioned above. If you do not agree with any of them, you should not use this Website.

CASA DE ANMAR may modify these Terms and Conditions at any time. The User is responsible for reviewing them each time they access the Website, as the Terms and Conditions in effect at the time of booking will apply.

For any query, the User can contact CASA DE ANMAR through the contact details indicated above or through the form available on the Website.

2. THE USER

Accessing, browsing and using the Website confers the status of User (hereinafter, the User or Users) and implies full acceptance of these Conditions and their possible modifications, without prejudice to compliance with the applicable current legal regulations.

The User agrees to:

• Use the Website only to make legally valid inquiries and reservations.
• Do not make false or fraudulent reservations. In case of reasonable suspicion, CASA DE ANMAR may cancel them and inform the competent authorities.
• Provide truthful and lawful contact information (email, postal address, etc.).

The User declares to be over 18 years of age and to have the legal capacity to enter into a contract.

The Website is primarily intended for Users residing in Spain. CASA DE ANMAR does not guarantee that the Website complies with the laws of other countries and disclaims any liability arising from access to or use of the Website from other territories.

3. RESERVATION PROCESS

Users can make reservations through the Website following the online procedure established by CASA DE ANMAR.

During the process, they will be able to select the desired services, add them to the cart and, finally, click on “Complete booking”.

Before confirming, the User may review and modify the data entered.

Once the booking is made, the User will receive a confirmation email. This email will include essential booking information and, if applicable, the details necessary for payment by bank transfer.

The User may request an electronic invoice by contacting CASA DE ANMAR.

By making a reservation, the User declares that they know and accept the specific conditions of each service (price, location, characteristics, conditions of stay, etc.), which are shown next to the description on the Website.

CASA DE ANMAR may keep a digital record of the transactions carried out, respecting the security measures and the current data protection regulations (GDPR and LOPD GDD).

4. AVAILABILITY

All reservations are subject to availability, as no unforeseen circumstances or force majeure may affect the provision of the service.

In the event that CASA DE ANMAR is unable to accommodate a reservation, the User will be contacted to offer a solution or proceed with a full refund of any amount paid.

5. PRICES AND PAYMENT

Prices published on the Website are final, in euros (€), and include applicable taxes. No additional costs will be added automatically; only those voluntarily selected by the guest.

Prices may change at any time, but such changes will not affect bookings that have already been confirmed.

Method of payment:

Payment for the stay is made exclusively via bank transfer.

Once the booking is made, the guest will receive by email all the necessary information to make the transfer.

The reservation will remain pending confirmation until the amount is received in the account.

• For bookings made more than 30 days in advance, the transfer must be made at least 30 days before the arrival date.
• For bookings made less than 30 days in advance, you will have 3 calendar days to complete the transfer.

If payment is not received within the stated timeframe, the reservation will be automatically cancelled.

For any questions or to coordinate payment, the guest can contact CASA DE ANMAR directly through the contact methods available on the website.

6. DELIVERY OF THE ACCESS CODE

The access code to the property will be sent to the guest two days before arrival.

If the User is unable to arrive within the agreed time, they must contact the host to arrange a new arrival time or find an alternative.

Delivery will be considered to have been made when the User or the designated person enters the dwelling for the first time, which will be proven by electronic confirmation of the access system.

7. ERROR CORRECTION

If the User detects an error in the data entered during the booking process, they can correct it by contacting CASA DE ANMAR via email at info@casadeanmar.com or through the forms available on the Website.

Before confirming the booking, the User can always review and modify the data in their cart or form.

You may also exercise your rights of rectification and other rights recognized in the GDPR and the LOPD GDD, as indicated in the Privacy Policy.

8. RETURNS

According to current legislation, the right of withdrawal does not apply to accommodation services when the reservation has a specific date of provision or its execution has begun with the consumer's consent.

For this reason, confirmed reservations do not allow changes or refunds when there are less than 30 days until the arrival date.

In the event of cancellation by the guest within this period, the full amount of the reservation will be charged and no refund will be issued.

9. EXEMPTION FROM LIABILITY

Unless otherwise provided by law, CASA DE ANMAR shall not be liable for:

• Losses not attributable to a breach on your part.
• Business losses (loss of profits, income, contracts, data, etc.).
• Minor visual differences in the accommodation due to screen resolution or browser.
• Technical failures or interruptions beyond the control of CASA DE ANMAR.
• Delays or non-compliance due to force majeure (natural disasters, power failures, etc.).

10. COMMUNICATIONS AND NOTIFICATIONS

The User agrees that communications with CASA DE ANMAR will preferably be made by electronic means (email or notices on the Website).

CASA DE ANMAR may contact the User via the email or postal address provided in the reservation.

11. RESIGNATION

The failure of CASA DE ANMAR to exercise any right or legal action shall not constitute a waiver thereof, unless expressly declared in writing.

12. PARTIAL NULLITY

If any clause of these Terms is declared null or invalid, the others will remain in force.

13. COMPLETE AGREEMENT

These Terms, together with the documents referenced herein, constitute the entire agreement between the User and CASA DE ANMAR and supersede any prior agreements, whether oral or written.

14. DATA PROTECTION

The personal data provided by the User will be processed in accordance with the Privacy Policy and current data protection regulations.

The User declares that all information provided is true and up-to-date.

15. LEGISLATION AND JURISDICTION

Access to and use of the Website, as well as reservations made through it, will be governed by Spanish law.

Any dispute will be subject to the jurisdiction of the Courts and Tribunals of Santander, unless consumer protection regulations establish another mandatory jurisdiction.

16. COMPLAINTS AND CLAIMS

The User may submit complaints or claims by contacting CASA DE ANMAR through the means indicated in clause 1.

CASA DE ANMAR also has official complaint forms available for consumers, which they can request at any time.